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Rapid support available by phone. Reach people faster.
Personalised support, down to the last detail
Trained on your policies, local services, and safeguarding practices, Talk learns your risk thresholds and escalates to a human when urgent.
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Uncompromising on security and safety
Complete call prioritisation solution. Completely secure.
Detects safeguarding
Built to detect safeguarding nuances and to escalate accordingly
Human handover
Human agents get a summary of the first call when calls are transferred
Thematic analysis
See quantitative analytics and a breakdown of call themes
72 languages
Offer more natural conversations in a language of their choice
24/7 coverage
Have Talk operate out of hours to cover calls around the clock
SMS summary
Callers get an SMS summarising their conversation
Prioritised calls
View calls in order of priority or recency
Phone or Web Chat
Talk to residents on call or on your website
Voice control
Customise the voice, speed, tone and personality to your organisation
Knowledge base
Tailored to your knowledge, practices and local services
Templated structure
Calls are transcribed and structured to fit with your forms
GDPR & HIPAA
Use our products in the knowledge that you'll stay compliant, always
Loved by frontline workers around the world
Frequently Asked Questions
We've worked with councils and safeguarding partners to listen for specific language patterns, phrases and contextual signals during the conversation. The sensitivity and what counts as a risk trigger is fully configurable per organisation.
Talk supports 72 languages including: Afrikaans, Arabic, Armenian, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Chichewa, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Kirghiz, Korean, Latvian, Lingala, Lithuanian, Luxembourgish, Macedonian, Malay, Malayalam, Mandarin Chinese, Marathi, Nepali, Norwegian, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Sindhi, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh.
Your IT team sets up two call queues - the first is directed to Talk and the second handles escalated calls from Talk. We handle the rest of the configuration. Talk can also route calls to other teams when transfers need to happen.
Talk can handle up to 30 calls at the same time by default, but let us know if you anticipate greater volume as we can increase this threshold.
Talk to Beam
Find out how your team could be using Talk to reduce admin and free up time
