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A way of working that works for Jessica
How Beam Notes fits the way Jessica Bain, a Reed in Partnership Employment Adviser, works best.
Jessica Bain's diary is full of conversations.
As an Employment Adviser at Reed in Partnership, she spends her days on the phone and across the table from participants, helping them take their next step towards work.
Each of those conversations needs an accurate record too. For most advisers, that means hours at the keyboard. For Jessica, it means simply pressing record.
Beam Notes captures every appointment as it happens, so her energy goes into listening and being present with participants.
Freed up to listen
Phone appointments can be really challenging for Jessica.
She's autistic, and over the phone she can't see the body language, eye contact and physical cues she relies on to process a conversation.
"I find telephone communication really quite difficult because I haven't got the other cues that I rely on. I put a lot of effort into making sure I'm listening."
With the conversation captured in the background, all of that effort can go into the person on the other end of the line.
"I don't have to capture every single thing that they're saying, because those notes are right there for me. From a neurodivergent perspective, Beam Notes really helps me with that."
A rhythm that works
Jessica has built a rhythm around how she works best. On phone call days, she moves straight from one call to the next, with Beam Notes capturing each conversation as it happens. The write-ups can wait until her admin time at the end of the day.
"I'm not trying to quickly type up my telephone notes before the next telephone call. I can just go from one call to another and deal with the notes later."
It means she’s not rushing to type things up between appointments, and no part of a conversation lost to note-taking. Jessica can simply be present for each call.
More than meeting notes
The calls are just the start. Jessica also uses Beam Notes to draft emails, transcribe CVs, find signposting information for participants, and explore suggestions for her weekly job searches.
When the tools fit, everyone benefits
Every Employment Adviser has their own way of working. For Jessica, Beam Notes supports how she processes and structures her day. And when advisers can work in the way that suits them best, participants feel the difference too.
Curious how Beam's tools could fit your team's way of working?
Get in touch. We'd love to show you.
